Refund policy

At Zee Pret, customer satisfaction is our priority. If you experience an issue with your order, we're here to help. Please read our Refund & Exchange Policy carefully before making a purchase.

Exchange Policy

We offer exchanges within 7 days of receiving your order under the following conditions:

• You receive a damaged or defective product.
• You receive the wrong item.
• The product delivered is significantly different from what was ordered.

To be eligible for an exchange:

• The product must be unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• The exchange request must be submitted within 3 days of delivery.

How to Request an Exchange

To initiate an exchange, please contact us with your order details and clear photographs of the product.

Email: officialzeepret@gmail.com

WhatsApp: +92 317 1636546

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM.

Once your request has been reviewed and approved, we will guide you through the exchange process.

Return Shipping

For approved exchange requests, customers may be responsible for the return shipping charges unless the error was caused by Zee Pret (such as receiving the wrong or damaged item).